FAQ
Getting Started & Account Setup
How do I access my Review Guards account?
You can access your Review Guards account anytime by logging into your dashboard here: hub.reviewguards.com
Your dashboard allows you to manage customer uploads, review requests, feedback, reviews, reporting, review responses, and account settings.
That said, most of our clients rarely need to log in. Our team handles the day-to-day management and provides proactive support, so you can focus on running your business. If you ever need anything, our customer service team is always just a phone call or email away.
Can I try it before I pay?
Absolutely! We’d be happy to show you how Review Guards works before you commit.
Contact our team to schedule a personalized demo, discuss available trial options, and see the platform in action. We’ll answer your questions, walk you through the features, and show you how Review Guards can help your business generate more customer feedback and reviews.
How fast can I get started?
Getting started is fast and hassle-free. Once you submit your onboarding form, our team takes care of the rest.
Within 24 hours, we’ll configure your account, ensure everything is set up correctly, and deliver a fully turnkey solution that’s ready to start sending review requests and generating results—no technical setup required on your end.
Do I need a minimum number of customers?
No! There is no minimum customer requirement to use Review Guards. Whether you serve a handful of customers each month or thousands, our platform is designed to help you consistently collect valuable feedback and generate authentic reviews.
If you only have a small number of customers, we highly encourage you to personally reach out to each one and ask for a review. A personal phone call or conversation can be incredibly effective.
That said, if you know your team isn’t consistently making those requests—or you want to ensure every customer is asked without relying on manual follow-up—Review Guards provides an automated, reliable process so no opportunity is missed.
Is there a maximum number of contacts we can upload?
No! Our goal is to help you reach as many customers as possible and maximize every review opportunity. There is no limit to the number of customer contacts you can upload or the number of email review requests you can send.
SMS messages are included based on your plan’s monthly messaging allowance. If you need to send more text messages, you can easily add additional SMS credits at any time.
Is there a maximum number of reviews I can receive?
No! There is absolutely no limit to the number of reviews you can generate through Review Guards. In fact, the more reviews you receive, the better.
Our goal is to help you consistently collect authentic customer reviews, strengthen your online reputation, improve your search visibility, and build long-term trust with prospective customers.
Can I use Review Guards outside the U.S.?
Absolutely! Review Guards works with businesses around the world. Whether you operate in the United States, Canada, Europe, Australia, or elsewhere, our platform can help you collect customer feedback and generate authentic reviews.
We support international businesses of all sizes and can tailor your account to fit your location, customers, and review strategy.
Pricing & Account Management
Can I cancel my membership at any time, or am I locked into a contract?
Yes! Review Guards is flexible, and you can cancel your membership at any time. We simply ask that you notify us at least 7 days before your next billing cycle so we can process the cancellation before the upcoming month.
Before you cancel, our team is always happy to answer any questions, review your account, and discuss ways to make sure you’re getting the most value from the platform.
Do you offer any discounts?
Yes! We offer discounted pricing for customers who choose an annual subscription.
By committing to a yearly plan, you’ll receive preferred pricing compared to our month-to-month plans while locking in your rate for the entire year. Contact our team for current annual pricing and available promotions.
Customer Uploads & Sending Review Requests
How do we get customers into Review Guards?
We make it easy to get your customers into Review Guards, and we’ll help you choose the method that best fits your workflow.
- CRM or software integration: We can integrate with many CRMs and business systems so customers are automatically sent to Review Guards. Our team handles the setup for you.
- Spreadsheet upload: Simply send us or upload a spreadsheet with your customer information, and we’ll take care of the rest.
- Unique submission link: Every account includes a unique, mobile-friendly link that can be opened on any phone, tablet, or computer. Your team can quickly submit a customer’s information in just a few seconds from anywhere.
If you’re not sure which option is best, our team will recommend the simplest solution based on your current process and make sure everything is set up for you.
Can I send customers only emails or only SMS, or do I need to send both?
The choice is completely yours! You can send review requests by email, SMS (text message), or use both together.
Many businesses choose to use both channels to maximize response rates, while others prefer to use only email or only SMS based on their customers and budget. You can also change your communication strategy at any time as your business evolves.
Our team is happy to recommend the approach that will deliver the best results for your business.
What if I only have a customer’s phone number or email address but don’t have their name? Can I still send them a review request?
Absolutely! As long as you have either a valid email address or a mobile phone number, you can send a review request.
While including a customer’s name allows for a more personalized message, it is not required. Review Guards will send the request using the contact information you provide, making it easy to collect reviews even when you have limited customer details.
Can you upload customer lists for me?
Absolutely! If you’d rather not upload customer lists yourself, our team can do it for you.
As part of this service, we can upload customer lists for you up to twice per week. If your business has a different workflow or requires more frequent uploads, we’d be happy to discuss a customized solution that fits your needs.
Are review requests sent automatically after customers are uploaded?
That depends on how you’d like your account configured.
- Automatic Mode: Review requests are sent automatically as soon as customers are uploaded or submitted.
- Manual Mode: You have complete control and can review your customer list before choosing when to send your review requests.
During onboarding, our team will help you choose the workflow that best fits your business and can adjust it at any time if your needs change.
Will repeat customers keep receiving review requests?
Not unless you want them to. You have complete control over how often repeat customers receive review requests.
During setup, you can choose the minimum number of days that must pass before the same customer is eligible to receive another request. This helps prevent customers from being contacted too frequently while still allowing you to collect valuable feedback from returning customers over time.
Our team will help you configure the timing based on your business and customer relationships.
Review Collection & Platforms
What review sites can I collect reviews on?
Review Guards supports 150+ review platforms, including Google, Facebook, Trustpilot, BBB, and hundreds of industry-specific review sites.
We’ll help you identify the review platforms that matter most for your business and create a strategy that maximizes your online visibility where your customers are searching.
How many review platforms can I use?
There is no limit to the number of review platforms you can collect reviews on. That said, we typically recommend focusing on one or two primary platforms—such as Google and Facebook—along with any industry-specific sites that are important to your business. Keeping the process simple generally leads to higher conversion rates.
How long does it take to see results?
Most businesses begin receiving customer feedback and reviews within 24–48 hours of sending their first review requests.
Results vary based on your customer volume, how often you send requests, and whether your team is also asking customers for reviews in person. The most successful clients make review requests a consistent part of their customer experience, leading to steady, long-term growth in reviews.
How many reminders do customers receive?
By default, customers receive up to two automatic reminders if they haven’t responded to the initial request. These gentle follow-ups significantly increase response rates without overwhelming your customers.
If you’d like, we can customize the reminder schedule to fit your business.
Do I have to use star ratings?
Not at all! You can choose the feedback method that works best for your business.
Whether you prefer star ratings, NPS (Net Promoter Score), or custom feedback forms, we’ll configure the experience to match your goals. Your setup can also be changed at any time.
Can I add custom survey questions?
Yes! You can include custom survey questions before or after the review request to gather valuable customer insights.
Whether you’re measuring customer satisfaction, asking about specific services, or collecting operational feedback, we can tailor the questions to fit your business.
Do you offer QR codes for reviews?
Absolutely! Every account can include custom QR codes that direct customers straight to your review or feedback page.
QR codes are perfect for front desks, waiting rooms, retail counters, receipts, invoices, business cards, product packaging, events, and any other place where customers interact with your business. They’re a simple and effective way to generate more reviews from in-person customers.
Review Responses & Reputation Management
Can I respond to reviews from within the platform?
Yes! You can view and respond to your reviews directly from the Review Guards dashboard, making it easy to manage your online reputation without logging into multiple review websites.
Can I automate review responses?
Absolutely! You can automate responses to positive reviews using AI-generated replies, saving time while maintaining timely and professional engagement.
For negative reviews, you can choose to receive approval requests before anything is posted, ensuring sensitive feedback gets the attention it deserves.
Can Review Guards reply to my reviews on my behalf?
Yes! If you’d rather take a hands-off approach, our team can manage your review responses for you.
We’ll respond on your behalf using your preferred tone and guidelines, helping you maintain a professional online presence while saving your team time.
Can I approve responses before they’re posted?
Absolutely! You have complete control over your review responses.
You can choose to automatically publish responses, require approval before posting, or use a combination of both—for example, automatically responding to positive reviews while requiring approval for negative ones.
Can I customize the emails and text messages my customers receive? Can you help with the messaging?
Yes! Every email and SMS template can be customized to match your brand, tone, and customer experience.
Whether you want to make a few edits or create something completely unique, our team will help craft messaging that’s proven to increase engagement and generate more reviews. We also provide professionally written templates that are ready to use from day one.
Employee Tracking, Locations & Access
I’d like all of my employees to send review requests. Is there a way to track what each employee is sending?
Absolutely! Every employee can have their own unique review request link or QR code.
This allows you to track exactly who is requesting reviews, see how many requests each employee has sent, monitor the reviews they’ve generated, and identify your top performers. It’s a great way to encourage accountability, recognize high-performing team members, and build a strong review culture across your organization.
Can multiple people access the account?
Yes! You can provide access to as many team members as you’d like.
Whether it’s managers, location supervisors, marketing teams, or administrators, we’ll set up the appropriate permissions so each user has access to the features they need.
How do I manage multiple locations?
Review Guards makes managing multiple locations simple.
Each location can have its own settings, review links, reporting, and users, while all of your locations are managed from one centralized dashboard. You can easily compare performance, monitor activity across your organization, and generate reports by location, region, or company-wide—all from a single login.
Reporting & Support
Do you provide reporting?
Absolutely! Review Guards includes powerful reporting to help you measure your review generation success.
Track review requests sent, delivery rates, customer engagement, reviews received, response rates, internal feedback, NPS scores, employee performance, and more. If you manage multiple locations, you can also compare performance across locations or view company-wide reports—all from one dashboard.
Will I know when I receive a new review?
Yes! You’ll receive real-time email notifications whenever you receive a new review or customer feedback, allowing you to respond quickly and stay on top of your online reputation.
You can also monitor all of your reviews directly from your Review Guards dashboard.
Can I share my reviews on my website or social media?
Absolutely! We make it easy to showcase your reviews across your website and social media.
You can embed live review widgets on your website, display customer testimonials, or share individual reviews on social media to build trust, increase credibility, and help convert more prospective customers.
Do you provide training?
Yes! We provide comprehensive onboarding and training for you and your team.
We’ll guide you through setup, show you how to use the platform, share best practices for generating more reviews, and make sure your team is comfortable using Review Guards from day one.
Will I have a dedicated account manager?
Yes! Every Review Guards client is assigned a dedicated account manager.
Your account manager will help with onboarding, answer questions, provide ongoing recommendations, and ensure you’re getting the maximum value from the platform. Whether you need technical support, strategy advice, or help optimizing your results, we’re just a phone call or email away.
Can you completely manage my reviews for me? I never want to have to look at them.
Absolutely! In fact, that’s one of our specialties.
Many of our clients prefer a fully managed solution where we handle everything from A to Z. We can manage your review request campaigns, monitor incoming reviews, respond to reviews on your behalf, provide ongoing reporting, and help ensure your team is consistently asking customers for reviews throughout the customer journey.
Our goal is to take review management completely off your plate so you can focus on running your business while we help grow and protect your online reputation.
Ask us about our fully managed review management!
Why Review Guards?
How is Review Guards different?
The biggest difference is that Review Guards isn’t just software—it’s a service.
Many companies in this industry operate like a Netflix subscription: they give you access to a platform and leave the rest up to you. You’re responsible for setting up your account, integrating your software, learning the system, monitoring your reviews, and managing everything yourself.
Review Guards takes a completely different approach.
Even on our most basic plan, we provide a turnkey solution. Our team handles your account setup, configures your review strategy, integrates with your existing software, and makes sure everything is running smoothly from day one. As your business grows, we’re there to help optimize your results—not just provide software.
Most importantly, we pride ourselves on delivering exceptional customer service. Our goal is simple: when you call, text, or email us, you get a fast, knowledgeable response from a real person who is invested in your success. You’re never left searching through help articles or waiting days for support.
At Review Guards, we measure our success by yours. We’re more than a software provider—we’re a long-term partner dedicated to helping you build, protect, and grow your online reputation.
Do I really need reviews? My business is doing fine.
If your business is doing well, that’s exactly when you should be investing in your online reputation.
Today’s customers almost always check reviews before choosing a business. Consistently generating fresh, authentic reviews builds trust, improves your visibility in Google and AI search results, and helps you stand out from your competitors.
But reviews do much more than attract new customers. A strong online reputation can also help you:
- Recruit and retain better employees.
- Strengthen your credibility when applying for business loans or financing.
- Increase the value and marketability of your business if you ever decide to sell.
- Build long-term trust with customers, partners, and vendors.
On the other hand, ignoring your online reputation gives negative reviews more influence over potential customers. A consistent flow of positive reviews helps protect your reputation, strengthen your brand, and create a valuable business asset that continues to grow over time.