Working in an Amazon business and noticing how online reviews can make or break a business, the principles of Review Guards recognized an immediate need. Talking with business owners – it became clear that they hated the fact that they didn’t have control over their reviews and most of the time were getting bad reviews. While there were solutions available, they either required lots of work from a business owner to load contacts, learn fancy software, or were cost-prohibitive for the value. Review Guards sought to build a solution to give power back to business owners.
Today’s business owners are well aware of the importance of online reviews. Those few words, usually written by total strangers, can give your business’s online reputation a huge boost — or plunge it into a one-star muck bath you’ll spend days or even weeks recovering from.
The reason is, it’s absurdly easy to share your opinion online, and most people do it when they’re either very happy or unhappy. Since the whole world can read those reviews, you need to keep a sharp eye on them and act quickly if you see something damaging.
Paying attention, in fact, is an integral part of successfully managing your online image, which is a critical element in today’s business world. There are so many moving parts in this internet world that you simply must have a plan.
How do you track your reviews? How and when do you respond to them? Who writes the responses? Do you respond to everybody, or pick and choose? These are all questions that you have to consider carefully.
What you’re after is a sustained five-star rating, because that’s a strong factor in whether or not other people choose you and your business. Ditto with negative reviews. And having no stars — or no reviews — is almost as bad as having one star.
That’s where Review Guards comes in, we manage ALL of your online reviews across ALL review websites in your business category, so you don’t have to worry about your online reputation!
At Review Guards we take care of all aspects of the online review process, starting with generating reviews through requesting a review from your customer via text or email, through making sure that every negative review is handled with professionalism.
Let’s get in touch today so you never have to worry about your online reputation again!